Roles & Responsibilities
Oversee and manage daily operational activities related to Operations.
Coordinate with cross-functional teams, including customer service, sales, and procurement to optimize the smooth flow of Operations.
Provide customer service by promptly addressing inquiries, feedbacks, resolving issues, and ensuring customer satisfaction.
Analyse customer data and feedback to identify areas for improvement, and opportunities for enhancing the flow of operations processes.
Implement strategies to streamline operational processes, enhance efficiency, and reduce costs without compromising quality.
Stay up to date with industry trends, market demands, and emerging technologies to ensure the company remains competitive in the market.
Develop and maintain strong relationships with key partners.
Conduct regular performance analysis and generate reports to evaluate operational metrics, identify areas for improvement, and implement actionable solutions.
Requirements:
Proven experience in operations management.
Strong background in customer service.
Familiarity with inventory management, logistics, and supply chain processes.
Proficiency in data analysis, reporting, and utilizing key metrics to drive operational decision-making.
Excellent communication skills, both written and verbal, with the ability to effectively interact with customers, team members, and external partners.
Strong organizational and multitasking abilities, with keen attention to detail and a focus on meeting deadlines.
Ability to adapt to a fast-paced, dynamic environment and manage multiple priorities simultaneously.
Proactive problem-solving skills and a collaborative mindset to work effectively within cross-functional teams.
