Key Accountabilities & Responsibilities
1.Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.
2.Perform proper follow up to ensure resolution within SLA.
3.Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
4. Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation.
5.Provide support on IDEAL forms enquiries/clarifications/rejections.
6.Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.
7.Any other tasks/duties that may be assigned.
8. Handle internal hotline to support Relationship Managers/Assistant Relationship Managers & Branches
Requirements:
Must have at least 1 year customer service experience in banking industry
Core/Technical Competencies
1.Ability to multi-task and work independently.
2.Excellent written and communication skills.
3.Innovative and creative in problem solving with strong analytical skills.
4.Ability to take ownership of tasks, with positive work attitude.
5.Strong knowledge of corporate products and services
6.Proficient in MS Office (Word, PowerPoint & Excel)
