Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Consumer & Community Banking (CCB) Technology, Mission Control Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities.
• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
• Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Identifies issues for escalation and communication and provide solutions to the business and technology stakeholders.
• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
• Acts as the lead resolver during major incidents and demonstrates the skills to identify & solve issues within TTR to avoid financial losses and reduce customer impacts.
• Leverages tools expertise to perform targeted flow-triage during major/critical incidents.
Required qualifications, capabilities, and skills.
• Bachelor’s Degree in Computer Science/Information Systems/Engineering or related disciplines
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.
• Experience in observability and monitoring tools and techniques.
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
• Good communications skills – managing global bridges/ writing executive notifications.
• Experience working with geographically distributed and culturally diverse workgroups.
Preferred qualifications, capabilities, and skills.
• Experience with one or more general purpose programming languages and/or automation scripting.
• Working understanding of public cloud.
• Consumer banking experience is preferred.
• Working experience on tools such as Splunk, Dynatrace and Grafana.
To apply for this position, please use the following URL:
https://ars2.equest.com/?response_id=e365c05acf5d3e589df6b7f5cf561215
