Responsible for the service counter, troubleshooting, issue/re-image/return of client platforms (laptop/desktop) to meet agreed business needs & service levels.
- Perform troubleshooting for client platform related problems.
- Perform service request queue/ticket related to client platforms.
- Perform in client platform patch/implementation/upgrade project.
- Perform on research/evaluation of client platform tools.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Provide systems related technical advice to customers or project team.
- Manage systems changes through change request process & provide status reports/service report to the relevant parties.
- Ensure service level meet requirement. Propose and implement action plan when required.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular service report to relevant parties.
- Established standard code of conduct/best practices to ensure operation consistency across project teams.
- Must have Skill: Windows 10/11.
