Job Description
- Achievement of Club's budget on banquet sales
- Achieve maximum profitability and overall success by controlling costs and quality of service
- Participate in sales and marketing activities including sales calls and club events
- Participate in building up client database and increasing client retention
- Prepare proposals, confirmation and event orders as required
- Conduct site inspections for existing and new clients
- Generate weekly and monthly reports
- Participation and input towards banquet marketing activities
- Assist in preparation of forecast and actual budget function sheets
- Co-ordinate with all relevant departments to ensure smooth delivery of events
- Supervise and co-ordinate banquet set-up and service
- Provides labour costing information for Function Statements
- Supervision of weekly schedules and schedule staff as necessary to meet function needs
- Ensuring that services meet customer specifications
- Quality of meeting room set-up should be abiding by the SOP
- To work alongside the culinary and service team to ensure all arrangements are as per request
- Provide quick service for last minute changes.
- To handle customer dissatisfactions and follow-up on service recovery (where necessary)
- Express and display teamwork and good relations with co-workers and Management.
- Inspection of Meeting Room prior to guest arrival, ensuring that client specifications are met.
- Display adaptability skills and effective communication skills
- Minutes taking of dept and sub comm meetings
Job Requirement
- Diploma in Events /Hospitality/Hotel Management or equivalent
- At least 2 years' relevant experience in a similar capacity
- A good leader with excellent communication skills
- Ability to uphold good service standards at all times
- Well organised and creative nature
- Excellent communication and interpersonal skills
- Able to display a "Passion for perfection" and work in a dynamic environment
- Proficient in Microsoft applications
