Job Scopes
- Responsible for the business performance and maintain high standard of service.
- Create and execute plans for restaurant sales and profitability.
- Build strong relationships with customers and serve as the main point of contact.
- Respond to customer complaints.
- Ensure positive customer service, taking appropriate actions to turn dissatisfied customer into return customer.
- Provide effective leadership to the team.
- Handle disciplinary issues, conducting Annual review and confirmation of staff.
- Constantly review, evaluate SOP and suggest improvements to the management.
- Ensure all employees adhere to the company's SOP.
- Train & coach team members to ensure staff development.
- Handle and control cashiering duties, daily sales collection, cashiers float and petty cash claims.
- Perform banking duties.
- Any other appropriate duties and responsibilities as assigned by Manager.
Job Requirement
- Cost/Inventory management.
- Organizational skills.
- Ability to thrive in a challenging environment.
- Excellent interpersonal & communication skills.
- Strong leadership skill.
- Candidate must have basic PC-literacy.
