About Us: At The Weekend Florist, we take pride in creating breathtaking floral designs. We craft unique floral creations tailored to our client's specific needs. Whether it’s a large-scale event or a refined touch for any occasion that leaves a lasting impression.
Position Overview: We are looking for a skilled floral designer to join our team in Singapore. If you have a passion for floral design and a commitment to excellence, we invite you to become a key player in our dynamic and innovative team.
Job Responsibilities:
Order Management:
- Ensure accurate and timely fulfillment of orders, including floral arrangement creation, packaging, and dispatch.
- Coordinate with delivery services for timely and safe product delivery.
Floral Design and Arrangement:
- Create floral designs including bouquets, centerpieces, and decorative items per customer specifications.
- Maintain high-quality floral arrangements to meet customer expectations.
Customer Service:
- Provide excellent customer service through email, chat, and phone communication.
- Address customer inquiries, manage order changes, and resolve complaints promptly.
Inventory Management:
- Monitor inventory levels and replenish stock as needed by placing orders with suppliers.
- Inspect incoming flowers and plants for quality and ensure proper care for longevity.
Quality Control:
- Ensure all products meet company quality standards before dispatch.
- Implement and follow quality control procedures for product consistency.
Corporate Floral Services:
- Design high-quality floral arrangements for corporate subscription clients.
- Perform weekly floral change-outs at corporate clients' boutiques.
Job Requirements:
- Attention to detail and a commitment to maintaining high-quality standards.
- Proven experience in floral design, preferably in an e-commerce environment.
- Strong understanding of e-commerce platforms and order management systems.
- Excellent customer service skills with experience in handling inquiries, complaints, and product recommendations.
- Ability to manage inventory and handle supplier relationships.
- Strong organizational skills, with the ability to multitask and meet deadlines.
- Excellent teamwork and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Physically fit and able to lift and carry heavy items.
- Experience with digital marketing or online retail is a plus.
- Class 3/3A Driving License preferred.
