Job Description:
- Analyze an organization and design its processes and systems, assessing the business model and its integration with technology.
- Assess current state, identify customer requirements, and define the future state and/or business solution.
- Research, gather and synthesize information.
- As part of the Operations & Maintenance team, the responsibilities encompass a broad range of tasks aimed at ensuring the stability, security, and efficiency of our IT infrastructure.
- Monthly Reports & Maintenance: Preparing comprehensive monthly reports and performing regular maintenance on Windows and Linux server components.
- Security Scans & Remediation: Conducting monthly IoC scans and vulnerability assessments, followed by remediation efforts on identified vulnerabilities in servers.
- Additionally, manage Internet Hygiene Portal (IHP) remediation for InSIGHT and VDI sites.
- Monitoring Alerts: Conduct daily performance monitoring, analysis, and cloud resource optimization across Azure Sentinel, Citrix VDI (Virtual Desktop Infrastructure), and Commvault backup systems.
- Thoroughly investigate alerts through querying Kusto Query Language(KQL) logs within Azure Monitor Log Analytics workspace, delving into root causes to ensure comprehensive resolution.
- Application Deployment: Deploy the InSIGHT application, including components like Genie agents, App Service UI, App Service API, and App Migrator.
- VDI User Onboarding: Onboarding VDI user accounts and mapping their personal and shared drives to facilitate smooth operations.
- Citrix Components & Palo Alto upgrade: Perform patches on Citrix components, eg. Citrix Storefront, Citrix ADC, Citrix Virtual Apps and Desktop.
- Upgrade PAN OS versions, fix security vulnerabilities in Palo Alto.
- Certificate Management: Renewing internal and external SSL/RDP certificates to maintain secure communication channels.
- PBI User Onboarding & Permissions: Onboarding new PowerBI users, granting permissions to various reports, and utilizing utility tools to manage report permissions and Row-Level Security (RLS).
- Documentation: Updating and creating standard operating procedures (SOPs) and audit documents to ensure compliance and streamline processes.
Requirements:
- Must have: Azure Administration, Citrix Virtual Desktop Infrastructure (VDI), Firewall networking Administration (Palo Alto Firewall), Windows Server Update Services (WSUS)
- Good to have: SQL Administration, PowerBI, Windows Server, Redhat Enterprise Linux, Active Directory, Imperva Database Activity Monitoring (DAM), ElasticSearch/Kibana
1 - Business Model Strategy (P3 - Advanced)
2 - Requirements Analysis (P3 - Advanced)
