The F&B Outlet Manager is responsible for the overall operations and success of the food and beverage outlet. This role ensures that the outlet delivers excellent customer service, maintains high-quality food standards, and meets financial goals. The F&B Outlet Manager leads the team, manages daily operations, and works closely with the kitchen and service staff to ensure a seamless guest experience.
Key Responsibilities:
- Operations Management:Oversee the daily operations of the F&B outlet, ensuring smooth and efficient service.
Monitor food quality, service standards, and guest satisfaction, making adjustments as needed.
Manage inventory, supplies, and ensure cost-effective purchasing practices.
- Team Leadership:Lead, train, and motivate the service staff to provide excellent customer service.
Create and manage staff schedules, ensuring proper coverage during peak times.
Conduct regular performance evaluations and offer guidance for staff development.
- Customer Service:Address customer feedback and resolve any service-related issues to ensure guest satisfaction.
Ensure that service staff follows proper protocols for handling special requests or complaints.
- Financial Management:Monitor daily sales, labor costs, and other operational expenses to meet financial targets.
Collaborate with senior management to develop and implement strategies to increase revenue.
Ensure proper cash handling and financial reporting procedures are followed.
- Compliance & Safety:Ensure all health and safety standards are met, including food handling, sanitation, and work environment safety.
Stay up-to-date with local regulations and ensure the outlet complies with all legal requirements.
Requirements:
- Education: Diploma or degree in Hospitality Management or a related field is preferred.
- Experience: Minimum of 3-5 years of experience in F&B management, with a proven track record of managing an outlet or restaurant.
- Skills:Strong leadership and interpersonal skills.
Excellent organizational and multitasking abilities.
Financial acumen, including experience managing budgets and controlling costs.
Proficiency in customer service best practices.
