Reporting to the General Manager, the Head (Business Support) will lead Business Support and Administration teams and work closely with internal and external stakeholders to drive key business strategies and transformations in driving growth and cost efficiencies.
- Lead and manage multiple teams including Business Support and Administration departments, ensure alignment with enterprise and organizational objectives.
- Ensure team efficiency, timely delivery of deadlines and deliverables contributing to growth and cost efficiencies across the business.
- Develop, align and lead strategic initiatives focused on digitalisation, automation, implementation of dashboards, business intelligence tools, competitive benchmarking, and the development of key business insights and strategies.
- Ensure management remains focused on key priorities, align strategies with enterprise and corporate objectives, and drive both growth and cost efficiencies.
- Develop stakeholder management, strategic thinking, and analytical skills within the team to effectively respond to competition and market dynamics.
- Facilitate collaborations across internal departments and external stakeholders.
- Serves as the primary liaison for external stakeholders, including customers, government agencies and ministerial officers, to ensure clear communication and prompt issue resolution.
Requirements
- Degree in relevant fields such as Business Administration, Management or any related disciplines.
- At least 5 to 10 year(s) of working experience in F&B or service-related industries.
- Good business acumen and commercial skills
- Strong analytical and strategic thinking skills, with the ability to align business goals with broader corporate objectives while ensuring focus on key priorities.
- Excellent stakeholder and team management skills, with strong abilities to manage complexities and deliver through others.
- Proven abilities to lead and manage multiple teams, ensuring alignment with organizational objectives and delivering results.
- Strong experience in spearheading strategic initiatives, particularly in areas of digitalisation, automation, business intelligence, dashboard implementation, and competitive benchmarking, with a focus on achieving key business insights, process improvements and efficiencies.
