What you'll do:
As a Support Analyst Level 2, your role will be crucial in providing application production support within the APAC region. You'll independently debug complex production issues, ensuring root cause analysis is performed where necessary. Your excellent coordination skills will be utilised as you liaise with various teams to manage production issues and maintenance activities. You'll also play a key role in supporting change management processes and application releases. Regular maintenance activities will fall under your remit, along with the responsibility of challenging existing support processes to drive continuous improvement.
- Provide application production support for Cash Management and filtering and AML systems within Asia Pacific.
- Independently debug and propose resolution/work-around for complex production issues.
- Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
- Coordinate across various teams to effectively manage production issues and maintenance activities.
- Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
- Support change management process and application releases.
- Perform and coordinate regular maintenance activities.
- Analyse and challenge existing support processes to achieve continuous improvement.
What you bring:
The ideal candidate for this Support Analyst Level 2 role brings a strong technical background in web-based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform. You have experience with TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ and are familiar with the ITSM tool: Service Now SharePoint. Your database performance & SQL tuning skills will be a plus in this role. You possess good technical troubleshooting and debugging skills, along with a strong understanding of payments, local clearing systems, H2H concept and applications, reporting. Your understanding and experience in ITIL concepts will be highly valued, as will your excellent people management and communication skills.
- Strong technical background in JAVA/J2EE, WebSphere/Tomcat/JBOSS, ORACLE PL/SQL, COBOL UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc
- Experience with TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ
- Knowledge of ITSM tool: Service now SharePoint
- Database performance & SQL tuning experience is a plus
- Good technical troubleshooting and debugging skills.
- Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.
- Understanding and experience in ITIL concepts.
- Excellent people management and communication skills.
What sets this company apart:
Our client is a leading global financial institution committed to fostering an inclusive, innovative, and collaborative environment. They value diversity and encourage candidates from all backgrounds to apply. They offer a supportive work culture where individual contributions are recognised and rewarded. The company provides ample opportunities for career growth and professional development, making it an ideal place to grow your career.
What's next:
Ready to take the next step in your career? Apply now!
Apply today by clicking on the link! We look forward to receiving your application.
Do note that we will only be in touch if your application is shortlisted. Robert Walters (Singapore) Pte Ltd ROC No.: 199706961E | EA Licence No.: 03C5451 EA Registration No.: R24123088 Josue Hoyos Pardavell
