- Act as the key point of contact to Client for all services, operation & related issues and
ensure all cases are addressed and closed in a timely manner.
- Maintain a positive, empathetic & professional attitude towards customers.
- Meet targets on sales, COGS, manpower cost, other operating cost & financial
objectives set by management.
- Control & direct food preparations process, daily operations and coordination with
relevant stakeholders to ensure timely execution of daily meals to patients correctly.
- Sound understanding on IDDSI Framework (including Easy chew).
- Maintain highest professional food quality & safety standards set by management.
- Develop & plan menus together with the Senior Sous Chef with approval by the Culinary
Director.
- Source & purchase of all necessary culinary & operations supplies.
- Ensure all production & service equipment (including hot holding cabinets for wards) is in
good condition at all times.
- Ensure kitchen & preparation area align with mandatory & management (SFA, HSE)
standards.
- Recruit, hire, train all kitchen & operations staff.
- Supervises staff & oversee every meal plating (belting) processes (modified texture,
therapeutic needs, menu selection, etc.).
- Safeguard required standards on all food preparation & service by implementing training
to increase staff food handling knowledge.
- Maintain “A” grade on SFA standards.
- Conduct regular staff meeting/roll call, administers schedules, employee performance
evaluations, coaching & conduct counseling sessions if needed.
- Plan and conduct regular performance reviews with clients to iterate and improve
company's effectiveness for clients and get feedback to further strengthen services.
- Participate in monthly or periodic audit activities conducted by HSE or client in achieving
required KPIs.
- Support & execute any new assignment assigned by senior management.
Requirements
- Minimum Diploma or Bachelor’s Degree in Business Administration or in Dietetics or
Nutrition would be highly preferred
- Basic knowledge & understanding of IDDSI framework
- Minimum 5 years of relevant experience in managerial level, preferably in healthcare
setting in a similar capacity.
- Excellent interpersonal and communication skills to work well with all departments.
- Strong leader with tested ability to manage, motivate and coach teams.
- Well versed in Microsoft Office (Word, PowerPoint and Excel)
