Main Duties and Responsibilities
We are seeking an accomplished and highly service-oriented individual to join us as our Concierge Supervisor.
Key Responsibilities
Guest Service Excellence:
- Monitor and ensure the delivery of exceptional service to all our guests, handling complex and high-profile requests with professionalism and discretion.
- Address and resolve guest concerns and complaints promptly, striving to exceed their expectations and enhance their stay
Operational Management:
- Oversee daily concierge operations, including managing guest requests, reservations, and special arrangements.
- Ensure efficient use of resources and adherence to departmental policies and procedures.
Team Supervision:
- Supervise and coordinate the activities of the concierge team, ensuring adherence to the Resort’s service standards and operational procedures.
- Provide training, guidance, and support to concierge staff, fostering a high-performance culture and enhancing team skills.
Job Requirements
- Diploma in Hospitality or equivalent professional qualification
- 3 – 5 years of experience in Guest Relations or similar, preferably in a luxury hotel or resort setting, with at least 1 year in a Supervisory role.
- Able to handle high-pressure situations with professionalism.
- Strong leadership and management skills.
- Strong organizational and time-management skills.
- Excellent interpersonal and communication skills.
