The Operations Manager is responsible for overseeing the daily operations of our outlets, ensuring exceptional quality, efficiency and standards. This role involves managing staff, optimizing processes, maintaining high standards of SOP and driving customer satisfaction.
Key Responsibilities:
- Reporting to General Manager
- Oversee daily operations in outlets, ensuring smooth and efficient service delivery, minimising complaints.
- Implement, enforce and maintain brand and outlet SOPs to enhance productivity and service quality across all outlets.
- Conduct regular performance evaluations and provide coaching and feedback to improve team performance.
- Monitor and ensure the highest standards of food safety, hygiene, and quality are maintained.
- Address and resolve customer complaints and issues promptly and professionally.
Skills and Requirements
- Diploma in Hospitality Management, Business Administration or a related field
- 2-3 years of experience in a managerial role within the F&B industry
- Meticulous and have the attention to details
- Excellent communication and interpersonal skills
- Ability to manage people
Other job details
- 5 day work week
- Medical claim system
- 14 days of annual leave (upon completion of probation period, prorated)
- Individual welfare fund (upon completion of probation period, prorated)
