Job Description:
- First point of contact to greet and welcome all visitors and walk-in customers promptly
- Ensure after-sales support to customers by providing high level of customer service (e.g, attend to customer needs, replenish refreshment supply)
- Attend to incoming calls, handle general enquiries and channel customers to the right person-in-charge
- Handle all customers' appointment bookings for service and repairs promptly
- Process job order and ensure effective flow of information from customers to workshop and vice versa
- Assist in the procedures for customers' collection of vehicles when the service / repair jobs are completed
- Maintain proper and accurate documentation to ensure rightful collection of vehicles after servicing
- Manage and promote boutique accessories and assist customers in enquiries on boutique sales Additional for cashier function (if applicable)
- Ensure collected payments received are submitted to the Account department daily
- Updating of all payments received in the system
Requirements:
- Minimum GCE ‘O’ Levels with at least 1 year of customer service experience
- Demonstrate good interpersonal and communication skills
- Proficient in MS Office; Meticulous with numbers and details.
- Well versed in English; fluency in Mandarin will be advantageous in order to liaise with Chinese-speaking associates.
