Rainbow Centre envisions a world where persons with disabilities are empowered, included and thriving in inclusive communities.
The Process Improvement Specialist manages organization-level projects covering a broad spectrum of topics and/or responsibility areas as assigned by the Director or Department Head.
Projects undertaken may be related to organization strategic planning, business process transformation, program development and evaluation, performance measurement establishment and monitoring, policy and management analysis, and strategic project advancement and monitoring.
Critical Work Functions
Manage Data Analysis Systems (Process, Tools, Vendors)
- Plan and oversee the development of data analysis processes and tools for stakeholders to meet service delivery quality goals
- Identify, collect, organise and set up data sources including tools, structures and processes to sustain the data infrastructure
- Manage data quality by assessing, cleansing and recommending data quality improvements
Communications & Reporting
- Set and continuously manage project deliverables with team members and other stakeholders through the establishment and implementation of an effective communication strategy, governance and delivery.
- Monitor the resources and participants needed to achieve project goals and track resource hours expended on the project
- Provide project planning and progress reporting including compilation of data, information and statistics needed for internal and external stakeholders
Project Management Operations
- Manage project team members to achieve deliverables and objectives
- Manage performance of staff, if relevant, to achieve personal, team and organization goals for the performance appraisal period
- Strategically manage each phase of the project including risk mitigation, annual budget planning and reporting and vendor procurement activities
Job Holder Requirements
- Minimum Degree holder or proven track record (5 years) implementing digital transformation in healthcare or social service organisation
- At least 3 years’ working experience, with track record in solving new problems, mitigating project risks and change management
- Understanding of ETL framework and ETL and data visualisation tools
- Participated in a business transformation, organisation development or digitalisation project or program with enterprise-wide impact on key performance indicators
- Only Singaporeans and Permanent Residents
At Rainbow Centre, we want our staff to be empowered, included and thrive. We value dedication, integrity, respect, excellence, compassion and teamwork. Service is at the heart of RC’s purpose and we seek to serve all internal and external clients with respect, dedication and compassion. Join us if you share our passion and values!
