Job Scope:
- First level helpdesk to respond to calls
- Provide first call resolution to users who called into our hotline which is public facing, advising on issues or assisting on help needed
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Primary responsibilities are focused on customer contact
- Perform outbound calls to users who leave callback
- Handle emails as assigned by team leader
- Handle written responses via the Chatbot/ Virtual Assistant
Job Qualifications:
- Possess at least a GCE O level education or equivalent
- With minimum 1 year experience in the contact centre or customer service-related industry
- With good customer service skills
- Able to work shift and weekends when necessary
Thank you for your interest!
We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]
Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547
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