Objective of role:
The E-Commerce Executive / Senior Executive will be responsible for e-commerce account management and marketplace sales & operations, such as: online marketing, products assortment, promotions and campaign planning, customer service & build, manage and grow the brand’s presence online.
The eCommerce Executive / Senior Executive will also have the full responsibility for the P&L, commercial results, growth strategy, all technical aspects for the brand online globally (own-and-operated Ecommerce sites as well as Marketplaces) and all aspects of the business system.
Key accountability & Responsibility:
· Overall end-to-end responsibility for the P&L, commercial results, and growth strategy of the brand online globally (own-and-operated Ecommerce sites as well as Marketplaces).
· Ownership and management of the brand's identity online – including the management of product reviews, external content, and forums.
· Cooperate and support with both retail and merchandising team to facilitate O2O business model
· Technical responsibility for all own-and-operated Ecommerce sites as well as Marketplaces, including UX, features, payment modules, localization, partner integrations.
· Identifying and implementing new and innovative ways to optimize ROI/ROAS, including driving & optimizing traffic to the brand's websites and marketplaces as well as developing and improving traffic from the aforementioned channels.
· Maintain eCommerce sales reports on regular basis. Analyze traffic and sales data to identify opportunities for growth.
· Developing relationships with key stakeholders and prioritizing new customer acquisition at the lowest cost possible.
· Work in synergy with the rest of the team to identify new growth opportunities and ways in which to improve our online brand reputation and presence.
· Deliver best in class experience by creating engaging product pages that provide the customer with relevant information, advice and conversion opportunity.
Further responsibilities:
· Manage logistics – order processing.
· Maintain conversation with customer – sales enquiries, aftersales service via all channels (livechat, email, social platforms)
Requirements:
· Minimum 2+ years’ experience in direct eCommerce operations in Adult Apparel (Mens).
· Must have working knowledge of Ecommerce business model and Ecommerce platforms (Shopify, Lazada, Shopee, Zalora, Qoo10 or similar).
· Independent, with an experienced ROI & data analytical mindset.
· Successful track record in Ecommerce from consumer brands or Ecommerce provider.
· Good understanding of UI, UX and web development. Although the candidate does not need to be a technician, the candidate will demonstrate the understanding and appreciate solving the critical issues in collaboration with agency partner and retailers.
· Experience with working in a fast-paced, high-performance environment.
· Entrepreneurial and have a passion for creating things from scratch.
· Proactive, relentless, reliable, and have a high sense of urgency which makes it easy for you to excel in a dynamic environment.
·Candidate with intensive experience will be considered as Senior Executive
Interested candidates, please kindly indicate your current and expected salary in your resume.
Only shortlisted candidate will be notified.
