Primary Objective:
Manage Financial Team and ensure accurate and timely operational delivery across all products within agreed SLAs, KRIs and/or KPIs and escalation of operational, regulatory and other risks to the Section Head, Channel Operations
Key Responsibilities:
- Oversee the daily operations of the Financial Team and ensure operational delivery across all products within agreed SLAs, KRIs and/or KPIs;
- Responsible for the timely escalation of operational, regulatory and other risks to the Section Head of Channel Operations;
- ​Responsible for the development and implementation of mitigation or control solutions within own area of responsibilities;
- Partner with Business Units and Technology Teams to implement new processes and systems, including participating in requirements gathering, reviewing business documents and support system testing..
- Ensure compliance to the Group’s policies, regulations and requirements.
- Ensure Operational Manual is reviewed and updated on a timely basis.
