Under the general guidance of the Director of Food & Beverage or any other authorized by the management, to manage and develop the restaurant food and beverage standards and to ensure maximization of departmental profits. To optimize guest satisfaction through consistent high operating standards, and to carry out Management shifts and take responsibility for entire operation.
How your day looks like:
- Ensure the day to day operation is smooth in the restaurant
- Assist the leadership team of the restaurant in achieving high guest satisfaction
- Maximize sales potential and encourage up selling in order to maximize rates.
- To ensure that requisitions for supplies are completed, delivered and accounted for.
- To ensure that there is enough operating equipment at all times.
- To record all voids, and report any payment discrepancies to Restaurant Manager.
- To follow Company procedures when handling cash, credit cards and cheques.
- To see guests concerning all complaints and report all complaints to Manager.
- To complete a full report of the day’s events in the Management Report Book.
- Create and maintain a personal and respectful rapport with regular guests.
- Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
- Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
- Support all other revenue centers in the hotel such as Rooms and Events
- Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.
- Undertake regular inspections to ensure that the company’s assets are well maintained and protected.
- Ensure that the business is seen as a respected, important member of the community by local influencers.
- Carry out any other duties as are within the scope, spirit and purpose of the job as requested.
How do I deliver this?
- Tell it like it is- Authentic, honest, you mean it, sincere, true.
- Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
- I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
- Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
- Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
