Main Responsibilities:
- Support Level 1 & Service tasks
- Ensure customer satisfaction in maintenance and support
- Analyse, Troubleshoot, solve assigned tickets by the Team lead.
- Formalize corrective action plans or local workaround within the SLA
- Solve or escalate the analysis to the Level 2 support
- Communicate regularly to keep the customer informed on the progress
- Maintain components of IT infra and backend, including Hardware and Software
- Replacements of Hardware/Endpoint equipment when faulty.
- Perform site administration activities – Regular health checks on endpoints, Regular restart of services, monthly report submission.
- Perform Preventive maintenance of servers and wide range of endpoint devices.
- Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint,
- workstation, servers etc.,
- Perform OS Patching, Anti-virus update, security patching.
- Assist in Change/Service request deployment and testing.
Skills & Experience
Minimum of 1-2 years of post-education IT work experience required.
Working knowledge on Windows Desktop Operating Systems thru Windows 10
Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
Experience with call tracking / ticket management system, Autotask preferred
Experience with Managed Services, IT Integration and/or Consulting experience a plus
Basic Configuration and Administration of PC and Laptops will be a plus.
Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.
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Morgan McKinley Pte Ltd
Dinu Dinesh
EA License No: 11C5502
EAP Registration No: R22110286
