Looking to speak to an ITSM Project Manager with strong experience with ServiceNow implementation. The role is a 1 year contract to start and has the potential to either extend or convert to Fulltime employment depending on your performance. If you are interested, please send your resume to [email protected].
Job Responsibilities
- Implement ServiceNow ITSM features and modules as per requirements from the company.
- Propose additional modules/features that will be required to meet requirements from ServiceNow users/departments
- Provide bi-weekly updates to the Company on enhancements, issues and resolution matters.
- Project tracking to ensure enhancement timelines are met.
- Work closely with Functional Developers to handle any changes to project scope.
- Provide administrative support on IT Service delivery and management related matters.
- Support and maintenance of the IT Service Management tool.
- Plan, test and deployment enhancement to the IT Service Management Tool as approved by the management.
- Assist to collate data and information for Change Advisory Board Meeting.
Job Requirements
- Experience in managing ServiceNow implementation projects.
- Technical discipline preferably with IT background.
- Experience in governance of ITIL processes, e.g. Change/Problem Management.
- Attention to detail, able to perform detailed forward planning.
- Equipped with good project management and presentation skills.
- Strong interpersonal skills, flexibility, and a collaborative team-oriented problem solving approach are critical
- Strong analytical capabilities and excellent verbal and written communication skills.
- Fluency in English, the ability to write clearly and concisely is required.
Grace Lee
Senior Manager
Company Registration No. 200408881M
EA Registration No. 12C5526
CEI Registration No R1545055, Lee Mary Grace Manao
