We are seeking an experienced and skilled F&B Dining Captain to join our team. The
successful candidate will be responsible for providing exceptional customer service,
managing table assignments, and ensuring seamless service delivery in our dining area.
Key Responsibilities:
1. Customer Service:
- Greet and welcome guests, take reservations, and manage table assignments.
- Ensure prompt and attentive service to guests, addressing concerns and resolving issues promptly.
2. Service Delivery:
- Oversee service staff to ensure efficient and seamless service delivery.
- Monitor and control table turns, ensuring timely seating and departure of guests.
3. Table Management:
- Manage table assignments, ensuring optimal seating arrangements and minimizing wait times.
- Coordinate with kitchen staff to ensure timely food delivery and presentation.
4. Team Leadership:
- Lead and motivate service staff to provide exceptional customer service.
- Train and develop junior staff members to improve skills and knowledge.
5. Quality Control:
- Monitor and control service quality, addressing issues and implementing improvements.
- Ensure compliance with service standards, policies, and procedures.
6. Communication:
- Communicate effectively with guests, service staff, kitchen staff, and management.
- Resolve conflicts and address concerns in a professional and courteous manner.
Requirements:
1. Experience:
- Minimum 2-3 years of experience as a dining captain or similar role in a hotel, restaurant, or resort.
- Proven experience in providing exceptional customer service and leading a team.
2. Service Skills:
- Expertise in food and beverage service, including wine, beer, and cocktails.
- Knowledge of service standards, policies, and procedures.
3. Communication Skills:
- Excellent communication and interpersonal skills.
- Ability to communicate effectively with guests, staff, and management.
4. Leadership Skills:
- Strong leadership and team management skills.
- Ability to motivate and develop junior staff members.
5. Education:
- High school diploma or equivalent.
- Hospitality or culinary degree an asset.
6. Certifications:
- Food safety certification (e.g., HACCP, Food Safety Manager).
- Wine and spirit certification (e.g., WSET, CMS) an asset.
Working Conditions:
1. Work Environment:
- Fast-paced dining area with high volume of guests and service staff.
2. Working Hours:
- Flexible hours, including evenings, weekends, and holidays.
3. Physical Demands:
- Ability to stand for long periods, lift heavy objects, and work in a fast-paced environment.
工作总结:
我们正在寻找一位经验丰富、技术精湛的餐饮队长加入我们的团队。成功的候选人将
负责提供卓越的客户服务、管理餐桌分配并确保我们用餐区的无缝服务交付。
主要职责:
1、客户服务:
- 迎接和欢迎客人、接受预订并管理餐桌分配。
- 确保为客人提供及时、周到的服务,及时解决疑虑并解决问题。
2. 服务交付:
- 监督服务人员,确保高效、无缝的服务交付。
- 监控餐桌转动,确保客人及时入座和离开。
3、表管理:
- 管理餐桌分配,确保最佳座位安排并最大限度地减少等待时间。
- 与厨房工作人员协调,确保及时交付和展示食物。
4、团队领导:
- 领导并激励服务人员提供卓越的客户服务。
- 培训和发展初级员工以提高技能和知识。
5、质量控制:
- 监控和控制服务质量,解决问题并实施改进。
- 确保遵守服务标准、政策和程序。
6. 通讯:
- 与客人、服务人员、厨房工作人员和管理人员进行有效沟通。
- 以专业和礼貌的方式解决冲突并解决疑虑。
要求:
1. 经验:
- 拥有至少 2-3 年在酒店、餐厅或度假村担任餐饮队长或类似职位的经验。
- 在提供卓越的客户服务和领导团队方面拥有丰富的经验。
2、服务技巧:
- 餐饮服务专业知识,包括葡萄酒、啤酒和鸡尾酒。
- 了解服务标准、政策和程序。
3. 沟通技巧:
- 优秀的沟通和人际交往能力。
- 能够与客人、员工和管理层进行有效沟通。
4. 领导技能:
- 强大的领导能力和团队管理能力。
- 激励和发展初级员工的能力。
5、教育程度:
- 高中文凭或同等学历。
- 酒店或烹饪学位是一项资产。
6. 认证:
- 食品安全认证(例如,HACCP、食品安全经理)。
- 葡萄酒和烈酒认证(例如 WSET、CMS)是一项资产。
工作条件:
1、工作环境:
- 快节奏的用餐区,客人和服务人员较多。
2. 工作时间:
- 灵活的工作时间,包括晚上、周末和节假日。
3、体力要求:
- 能够长时间站立、举起重物以及在快节奏的环境中工作。
