Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support II team member in Consumer & Community Banking (CCB) Technology, Mission Control Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
• End to End application support for Digital applications on premise as well as Cloud (AWS).
• Primarily focus on quick incident mitigation to reduce downtime for customers.
• Monitor the changes going into the environment while ensuring system stability.
• Provide onsite technical leadership and decision taking for quick service restorations.
• Drive Technical Bridges with information from monitoring and other specific tools.
• Take key decision in terms of failovers, isolating DC and preserving customer experience.
• Perform targeted flow-triage during major incidents using tools expertise.
• Leverage tools expertise to perform targeted flow-triage during major incidents.
• Adapt Flexibly in response to changing demands.
Required qualifications, capabilities, and skills
• Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines.
• Minimum 2 years of Applications Support or related experience.
• Basic knowledge of application development – Java.
• Strong technical background in Middleware (WebSphere, Tomcat and Web Servers), Cloud technologies (AWS, Dockers & Kubernetes), Monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows.
• Specific knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architecture.
• Good communications skills – managing global bridges/ writing executive notifications.
• Experience working with geographically distributed and culturally diverse work-groups.
• Hands-on with technical operations – high pressure shift environment.
• Ability to multi-task (e.g. listening, writing, reviewing and sending executive communications) and work flexibly in response to changing demands.
• Ability to provide weekend support as part of shift based coverage.
Preferred qualifications, capabilities, and skills
• Retail banking experience
• Customer-centric - preferable from technical support roles and/or professional services
• Cloud Certification
To apply for this position, please use the following URL:
https://ars2.equest.com/?response_id=03ef18f546c5dc8d2d72e918131f2d63
