Job Description
- Maintain strong commercial relationships with customers.
- Monitor processes to ensure on-time delivery and customer satisfaction.
- Implement process improvements and IT-enabled changes.
- Support sales team with quotations, SOPs, RFQs, and customer inquiries.
- Coordinate with global offices on sales-related matters and shipment tracking.
- Prepare and distribute regular reports for internal and external stakeholders.
- Update and maintain SOPs, quotations, and RFQ data for assigned accounts.
- Resolve customer issues and disputes as needed.
- Develop efficient procedures for the Sales Support Team.
- Provide feedback to Operations on order status and updates.
- Ensure adherence to company policies, confidentiality, and legal guidelines.
- Mentor and guide new hires and junior team members.
Requirements
- 3 to 5 years of relevant experience in Freight Forwarding Industry
- Accounting service experience preferable
- Good knowledge of Salesforce and Cargowise One
- Strong service orientation and customer management skills
- Strong knowledge of pricing preferably for Ocean Freight Cargo Services
- Strong interpersonal skills and teamwork
