JOB SUMMARY
Reporting to the Front Office Manager, the Guest Service Agent is the first point of contact for the guests and will support in managing the day-to-day operations in the reception area to ensure that guests feel welcomed.
MAIN RESPONSIBILITIES
- Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Provide a creative experience to all guests
- Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities
- Assist guests in the lobby during busy periods and whenever required
- Collect guest feedback in the lobby when the opportunity arise, and update all the Guest Comments in the Opera Guest History.
- Ensure that the welcome drink corner is always clean and ready and the lobby is neat at all times
- Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Carry out reception duties as required
- Provide a smooth and timely check in/out for all guests
- Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
- Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events
REQUIREMENTS
- Diploma in Tourism / Hospitality Management
- Preferably 1 year of experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
