System Production Support deparment works across Group Finance to understand the business objectives, requirements and processes of the various Finance stakeholders and provide end-user maintenance of our Finance systems and related processes.
The candidate will be part of the Group Finance dept the System Production Support organization structure.
The key responsibilities include:
- Ensure timely and accurate service delivery in accordance with Service Level Agreement
- Understand system set up implications due to changes in requirements or new products, and updates the necessary system configuration and procedure.
- Review and ensure operational problems, issues and queries are resolved promptly and satisfactorily
- Review and ensure SOPs are updated and comply with procedures
- Identify areas of improvements for implementations
- Gather requirements from stakeholders and work closely with IT and relevant stakeholders to support implementation including performing User Acceptance Testing
Job Requirements:
- Degree in Accounting / Finance/ Business or its equivalent professional certificates
- At least 1 - 2 years demonstrated experience in banking industry and conversant with current accounting policies and banking regulations
- Have a good understanding of technology and operational needs of one or more of the following subject areas:
- Financial accounting
- Financial reporting
- Performance management
- Regulatory reporting related to Finance and Risk within a banking environment to support regulatory submission
- Aptitude for system related work, good knowledge of project planning and implementation including requirement gathering, system testing and system end-user maintenance
- Proven business analysis skills, including developing business / functional requirement, user test strategy and test scripts
- Strong capability in process control and operational risk management
- Familiarity with the Moody’s Risk Authority software for Basel Credit and/or Market Risk is a plus.
- Experience in SQL, MS PowerPoint, Excel and Word
- Strong skills on data analysis via tools such as OBIEE, Power BI or Qlik Sense
- Experience or knowledge in Business Process Reengineering (BPR)
- Experience and confidence in dealing with various levels of management
- Proven team player with strong interpersonal skills, possesses drive, initiative and is a self-starter
- Strong communication skills and superior attention to details
