Business / Restaurant Operations
- Ensure smooth running and success of the business
- Analyze financial performance to formulate, develop and implement plans to improve salesand profitability of the business
- Oversees and manage restaurant operations and cash management
- Ensure smooth outlet opening, renovating or reinstatement
- Execute plans and instructions from the management
Restaurant Management & Planning
- Propose marketing ideas
- Assuring productivity and efficiency while managing cost
- Analyze the situation, identify the needs of the business and propose with ideas and solutions
- Prepares outlet schedule, inventory and accuracy of payroll submission
- Follow up on service recovery for all products and service lapses
- Lead investigation and resolution of all customer complaints and/or feedback in a timely and efficient manner
Menu Execution and Delivery
- Propose new menu items and promotions
- Supervise stations to deliver orders in accordance to defined cooking processes, recipe andhealth & safety standards
- Conduct final check on finished product to ensure that food quality and presentation are in accordance to specifications of the menu
- Conduct training & re-training from time to time for both existing and new menu items
Kitchen Processes and Concept Development
- Manage kitchen inventory levels and quality by guiding kitchen supervisors on placing of orders
- Check to ensure quality of delivered supplies from time to time
- Manage kitchen storage capacity
- Oversee the setting up and cleaning of stations by staffs
- Oversee workflow for stations to ensure that processes adhered to specifications and guidelines and to provide recommendations to improve efficiency
Quality Assurance & Control
- Ensure Standard Operating Procedures are updated and followed
- Liaise with suppliers and supervise supply chain and inventory
- Maintain overall restaurant cleanliness
People Management
- Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions
- Conduct training and educate operation team on best practices, company policies and excellent service standard
- Manpower planning, training and recruitment
- Conduct appraisals professionally to track and measure staffs’ performance
- Ensure workplace safety practices
- Create a work environment that promotes teamwork, performance feedback, recognition and executing fair disciplinary management and staff retention
