Do you love delivering training and working with a variety of customers? Join the Education Services team at NetSuite and make your passion your everyday!
The NetSuite Education Consultant means having to work collaboratively with the customer to ensure that they have the knowledge to achieve their business objectives at the highest level of success. This is done by leading and conducting various learning opportunities:
- Advising customers on learning strategies
- Delivering tailored end user training sessions
- Online Webinars
- Upskilling Partners
- Online Workshops
The role of Education Consultant is primarily focused on delivering advising sessions which are aimed to provide guidance and support to the customer by matching training needs to eLearning solutions in the learning platform, providing user adoption tools and explanations for effective organization roll out, and developing custom Learning Action Plans and strategy for proper execution of live end user training events.
The Education Consultant is also tasked to design and deliver high-quality, process-based tailored training that promotes NetSuite best practices to multiple customers in various industries. They will also deliver public webinars focused on enabling customers on beginner and/or advanced topics to provide clarity and guidance on how to maximize NetSuite processes and functions.
The Education Consultant collaborates with NetSuite Professional Services implementation teams to assess customer training needs, develop custom agendas and materials (written and eLearning tutorials), and deliver quality training to ensure optimal user adoption. Education Consultants may deliver additional services such as Train the Trainer, Pre-UAT Training, and Post Go-Live Support Training.
Training project team members, administrators and developers is also an integral part of our charter and essential to customer success. Public courses are taught using standard materials and taught using a standard demo database. Dedicated sessions may be tailored to the need of the client and may be taught using the customer environment.
The ideal candidate possesses a passion for training, has excellent communication skills, can deliver training sessions, can develop learning and reference materials, demonstrates excellent attention to detail, cares deeply about customer satisfaction, exhibits strong project management skills and embraces change.
As an Education Consultant, you will have the opportunity to make immediate contributions to the organization as you:
- Understand the NetSuite application in all functional areas as they relate to customer learning requirements
- Learn all relevant aspects of current and new product rollouts to ensure ongoing improvement of product knowledge, training and presentation skills, and technical knowledge
- Lead and conduct advising sessions to provide guidance and develop strategies to match and achieve customer business needs
- Deliver customer specific end-user training including Pre-UAT, Train the Trainer, End User Training, and Go Live Support based on their implementation project scope onsite and virtually
- Deliver webinars and webinar series to general customer base
- Work in partnership with the customer to understand areas where additional support may be required to reinforce their learning needs
- Recommend business best practices from a user adoption, training, and business management perspective
- Partner with Customer Success Project Managers and Functional Consultants to develop and deliver user adoption and training plans for customer implementations
- Incorporate learning industry best practices and techniques in daily engagements
- Apply expert knowledge of the NetSuite application to solve the customers business challenge.
- Create a change management and user adoption strategy
- Develop customer-specific end-user training and reference materials (print and eLearning), leveraging NetSuite Universal Content Library assets
- Assume full ownership for the success of multiple concurrent customer training projects and deliver on time and on budget with the flexibility to manage a changing schedule of differing complexities with ease, grace, and some management oversight.
- Mentor others on delivery strategies and internal processes related to job ownership and execution of the training. Provide constructive feedback to the Mentees and provide insight on progress to Manager
- Adhere to Education Services Delivery methods, processes, procedures, and policies in the development and delivery of training services
- Participate in the development of new offerings and improvement to processes, providing feedback and suggestions to education program management
- Ability to converse in Thai or Bahasa as you will need to interact with stakeholders in Thailand and Indonesia
