Customer Support Executive / Customer Success Specialist

(Video Analytics Solutions)

• Location: One North
• Working Days: 5 days A Week [Mon - Fri)
• Working hours : 9am – 6pm
• Salary : Up to S$ 6,000 + (Car allowance based on mileage travel)

Job Summary:

We are seeking an experienced Customer Success Specialist to manage customer relationships, ensure customer satisfaction, and drive retention. The ideal candidate will have a technical background, excellent communication skills, and experience in customer success or account management.

Key Responsibilities:

• Act as primary liaison for customers and sites
• Conduct maintenance and daily checks on deployments, troubleshoot issues, and escalate matters to the CTO
• Collaborate closely with customers to comprehend their technical needs and provide customized solutions

Customer and Site Management:

• Offer ongoing technical guidance and support throughout deployments
• Conduct training sessions and workshops to educate customers on company products and technologies
• Ensure customer satisfaction and retention
• Monitor and report on key customer success metrics
• Willingness to travel to customer sites as required

Technical Deployment and Support:

• Deliver and install hardware to integrate Video Analytics solutions into customers’ workflows and systems
• Troubleshoot and resolve technical issues to ensure customer satisfaction
• Provide comprehensive support for web dashboard and mobile applications

Collaboration and Documentation:

• Coordinate internal resources to address customer requirements effectively
• Work collaboratively with internal teams to enhance the overall customer experience
• Provide constructive product feedback and suggestions to Company’s technology team
• Contribute to the development of customer success processes, blueprints, and best practices

Mentorship and Professional Development:

• Provide guidance to interns on efficient and effective practices in daily tasks
• Impart knowledge and experience in implementation of Video Analytics solutions and customer management
• Stay informed about the latest industry trends and technologies to enhance customer success strategies

Requirements:

• Demonstrated experience in customer success or account management
• Proven background in technical support roles
• Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms (desirable)
• Proficient in project management and organizational skills
• Familiarity with Project Management software (e.g., Jira, Confluence) and customer success metrics

Apply now for Interview arrangement

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279