We are looking for a Principal Engineer who will be responsible of delivering and supporting Oracle Systems, Storage, Oracle Engineered Systems – Exadata and ZDLRA (RA23) for the customer. Must have working and hands on knowledge and expertise of Oracle's technologies.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsibilities
We are looking for a Principal Engineer who will be responsible for the installation, Configuration and Maintenance of Oracle's technologies and products. Must be proficient and have hands-on working experience on the following areas:
• Oracle Linux
• OEM Cloud Control
• Oracle Engineered Systems – Exadata and ZDLRA
• Backup and Restoration
Scope: Full time Engineer providing Oracle ZDLRA base rack L2/L3 support as follows.
1. Perform Configuration of Cloud Control for Recovery Appliance
2. Management of ZDLRA including generation and review of backups reports on Recovery Appliance
3. Application of patches for ZDLRA.
4. Perform the following routine maintenance/BAU tasks for Recovery appliance:
• Monitor activity on Recovery Appliance
• Monitor backup jobs from ZDLRA Perspective (Not monitoring for DBA, Backups of Database is DBA responsibility, any issues that arise in ZDLRA backups we will assist DBA)
• Generate and review reports on Recovery Appliance
• Restart the Recovery Appliance
• Performing Health check of Recovery appliance.
5. Perform all system activities (related to ZDLRA) including assistance with Backup related performance issues as needed.
• Managing Protection Policies with Recovery Appliance
• Managing of Recovery Appliance for Protected Database Access
• Copy Backups to Tape with Recovery Appliance
• Manage backup replication with Recovery Appliance
• Perform Monitoring of the Recovery Appliance
• Extract/Access Recovery Appliance Reports
6. Assistance with monitoring routines for ZDLRA.
7. Assistance with database backup issues and incidents in ZDLRA.
8. Perform duties on supporting operational / technical aspects of the ZDLRA.
