Core Function:
The Case Manager is responsible for providing casework services for clients of SUN-DAC and their families.
Core Responsibilities:
1. Ensures a smooth process for clients’ enrolment to SUN-DAC and assist in the means testing application process via the HOMES system.
2. Conducts case-conferences with SPED schools and other social service agencies.
3. Uses an evidence-based approach for effective delivery and evaluation of casework services for clients.
4. Monitors, evaluates casework assessment and ensures all assessments are able to meet stated objectives and outcomes.
5. Attends to client’s issues and work with Allied Professionals to plan for intervention.
6. Submits timely assessment and evaluation reports of clients.
7. Involves and assist in the yearly audits.
8. Submits timely monthly reports and claims to SGenable.
9. Conducts home visits to assess clients or provide emotional support for caregivers.
10. Organises and/or conducts caregiver meetings and caregiver appreciation events.
11. Develops long term care plans and provides counselling for caregivers.
Core Job Specific Competencies:
· Motivating Others – creates a climate in which people want to do their best.
· Negotiation - negotiates skilfully in tough situations.
· Action Orientation – works hard and maintains high energy; seizes opportunity.
· Innovation Management – brings creative ideas of self and others to fruition.
· Time Management – uses time effectively and efficiently; can attend to a broad range of activities.
· Teamwork-to work with internal and external stakeholders.
Other Skills:
· Demonstrated skills in organization, management and leadership.
· Knowledge of and ability to work effectively with the community and stakeholders;
· Excellent verbal and written communication skills.
· Ability to establish and maintain positive working relationships with staff, volunteers, and the public. Must be self-directed and work independently.
