Roles and Responsibilities
- Check cleaning equipment condition
- Coach Service team
- Coordinate and liaise with clients at worksite
- Facilitate effective communication and engagement at the workplace
- Handle complaints and feedback from clients
- Handle reassignment of tasks when needed
- Identify training needs for all cleaning staff
- Implement work plans
- Inspect work done by cleaners daily
- Interact and build relationship with customers
- Monitor and follow up on compliance with cleaning procedures, workplace safety and tender specifications
- Monitor cleaning material stock level and re-order materials when needed
- Plan out work schedule for cleaners
- Provide help and guidance to immediate reports
- Solve operational problems and make decisions
- Submit daily cleanliness report
- Supervise team of cleaners in their assigned task
- Train cleaners and team leaders on service standards
