AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Data Center Learning team supports AWS’ Data Center Community, focusing on the design, development, deployment and evaluation of learning.
Data Center Learning’s mission is to develop the best data center workforce on earth. We are a service organization supporting the conversion of untrained employees to becoming shift-ready and improving and growing their technical skills over time. We support safety and compliance training, onboarding, and continued upskilling of the Data Center Community (DCC), fostering a culture of learning and development across the DCC workforce. We innovate on behalf of our customers, set global standards for high-quality training through consistent learning paths, support specific training requirements when needed, and offer self-service training development and deployment mechanisms to scale with the demand for training.
We are seeking an experienced Electrical/Mechanical Engineer to join our Customer Success team, part of the Data Center Learning organization. In this role, you will work with a team who are dedicated to the design, procurement, installation, and operation of modular Learning Labs and other dedicated training equipment. You will work with internal customers to ensure the learning labs are utilized, operated, and maintained to the highest standards. You will look around corners to identify new data center technologies and ensure technicians receive the required hands-on training before the new technology arrives in the data center.
Apart from Singapore we are open to hiring in the following locations Dubai, Australia, Japan, India.
Key job responsibilities
• Design, develop and procure learning labs training equipment required for the Data Center Community (DCC).
• Ensure Learning Labs are installed in all new region launches and new data centers where applicable.
• Project manage the deployment of new physical training equipment and Learning Labs in AWS Data Centers.
• Handover Learning Labs to the local operations team and provide a Train-the-Trainer course.
• Look around corners to identify new data center systems and equipment, so we can provide training equipment in advance of the new equipment going into production.
• Create mechanisms so staff can schedule and complete training in our Learning Labs.
• Partner with local vendors to determine what training they can provide in our labs and schedule the training.
• Create training and drill scenarios which can be completed in the Learning Labs.
• Catalogue all Learning Lab equipment globally.
• Partner with local Operations teams to determine the right Learning Lab equipment to be installed.
• Look for new ways to deliver training in the Learning Labs such as AR/VR/Simulations.
• Send Monthly Learning Lab Newsletter with utilization metrics, leadership boards, new technology, upgrades.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic qualifications
- Bachelor’s Degree in Electrical/Mechanical Engineering or equivalent experience.
- 5+ years’ program/project management experience.
Preferred qualifications
- Master’s degree or equivalent technology industry work experience.
- Data center experience highly regarded
- Strong quantitative and analytical skills, with the ability to use data and metrics to understand and report on programs/projects, and to drive necessary actions.
- A technical background sufficient to easily interact with and gain credibility among data center leaders and technical training professionals.
- Experience working with internationally distributed teams.
- Direct experience with the design, construction, operation, or maintenance of mission critical facilities, especially data centers.
- Organized and have the ability to set priorities and meet deadlines and budget.
