Responsibilities:
- Leading the team members to deliver the highest quality of service to the guests.
- Responsible for the financial performance of the restaurant
- Responsible for preparing weekly reports for management.
- Inform the management of any matter concerning the execution of the restaurant operations
- Ensure all internal procedures are set up and execute accordingly
- Ensure the appearance and maintenance of the restaurant is at the highest level.
- Ensure that a high standard of service is delivered at all times.
- Handle escalated complaints and report all issues and complaints to the Company.
- Make hiring and termination recommendations to Management
- Support and cooperate with other functions to ensure maximum guest satisfaction
- Ensure appropriate staffing levels are maintained to an optimum level for guest satisfaction whilst within budget guidelines.
- Plan, organise and allocate the team for the setup and execution of functions and events.
- Conduct daily and weekly meetings to enforce good communication within the team.
- Be accessible and allocate appropriate time with guests.
- Ensure disciplinary action is executed responsibly, appropriately and as required in accordance with company standards.
- Address all matters diplomatically and fairly.
- Always be aware of competitors, including their pricing and promotions and propose to management.
- Be fully aware of the licensing regulations and abide by these rules.
- Be fully aware of fire and safety regulations.
- Ensure the restaurant is functioning to maximum capability and organising regular training
- Coordinate all marketing requirements by Company.
Requirements:
- Minimum 6 years of relevant experience with 3 years in a managerial role
- Diploma/Degree in F&B / Hospitality or equivalent qualifications
- Acute financial management skills, strong business acumen and leadership skills
- Customer-oriented with a high desire for service quality.
- Strong planning and organizational skills with a keen eye for details.
- Able to motivate employees to work as a team
- Able to multi tasks and work under pressure.
- Must be independent and self-motivated
- Able to work in a fast-paced environment
- Warm and cheerful personality; energetic and highly motivated
- Excellent communication and interpersonal skills
- Fluent in English, any other language is a plus
- Ability to thrive in a challenging environment
- Strong public relations skills for both internal and external
