Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Jakarta Dubai and Philippines. We are seeking a mature and responsible individual capable of managing both our studio branch and our esteemed customers. The goal is to enhance member engagement, satisfaction, renewal rates, and cultivate advocates for our brand.
Job descriptions:
Customer Care Team - Welcome and On-board New Members
- Welcome new members, provide support in starting their wellness journey - Engage and build rapport with members to gather early feedback
- Follow through the new member onboarding process and completeness of membership profile
- Assisting with admins such as membership suspensions/extensions
- Ensuring Profile Completeness of every old/new memberships
Requirements:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask in a fast-paced environment.
- Previous experience in customer service or a related field is preferred
- Able to handle cleaning duties such as mats sanitising, studio upkeep, toilet hygiene and wrapping up the studio by end shift
- Admin background is a must
Available working hours:
- Mon - Fri 4.30pm to 9.30pm
- Able to commit weekends/PH 8.30am - 5.30pm/7.30am - 6.30pm
- 6 days a week
- Locations - Alexandra, Kovan & Thomson
- $10/hr
Training will be provided.
