Job Description Summary
This strategic role is a key member of the Process Excellence team, reporting into the Director of Process Excellence and is responsible to establish a robust process excellence framework, and lead the process improvement of key identified processes in partnership with process owners within HR.
The role is responsible for leading the practice to:
Simplify: Build new and reengineer existing processes
Standardize: Create processes with global standards with LBU customization
Digitalize: Move processes away from manual to digital driving economies of scale & skill.
The ideal candidate will have deep technical process improvement capabilities, proven experience leading complex projects, strong leadership and change management skills.
Key Responsibilities
• Develop, implement, and continuously review process excellence initiatives to enhance the productivity of HR processes, aligned with strategic HR goals.
• Establish process excellence framework and best practices for HR.
• Manage a team of service design vendors providing direction and feedback on key deliverables.
• Benchmark HR processes across latest innovation and industry standards and deploy the learning in our ecosystem.
• Collaborate with key partners across HR COEs, Risk, Business Units, and IT to identify potential areas of process improvement ensure alignment and buy-in on process excellence projects and outcomes.
• Utilize a variety of process improvement tools and techniques, such as Lean Six Sigma and Value Stream Mapping.
• Lead process improvement projects, including mapping current and future state processes, identify process gaps and inefficiencies in HR procedures, propose and implement effective solutions.
• Support in onboarding HR technology to map process automatically and convert that into business requirements in partnership with other HR COEs.
• Develop metrics and reports to monitor process performance and measure the impact of process changes.
• Provide training to key partners across HR COEs on process excellence concepts, tools, and techniques to build their capabilities.
• Develop and maintain strong relationships with key stakeholders to drive continuous improvement.
Skills Requirements
• A bachelor’s degree or higher in HR/ Engineering or a related field.
• At least 10+ years of experience in business process improvement or process optimization roles.
• Strong track record of driving process improvements and delivering value.
• Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. customer journey-mapping, usability testing)
• Certification in process excellence methodologies, such as Lean Six Sigma, TOC, or BPM
• Strong strategic thinking, problem-solving skills
• Experience designing and leading workshops to brainstorm, collaborate across multi-disciplinary teams.
• Strong communication and project management skills, with the ability to engage with senior stakeholders and manage multiple projects.
• Proficient with Project Management tools, Microsoft Office and Visio.
