Operation Associate

Operation Associate

1. Tracking the SLA of customer orders - follow up and ensure we meet the agreed SLA between customers, Maxis and partners providers.
2. Follow up with customers to ensure the conversion of submission to install which ultimately lead to documents collection, address verification and home fibre installation.
3. Professionally and accurately handle customers’ enquiries and requests by arranging customer’s appointment for installation, address issue follow up, and their relevant matters (if any).
4. Monitor day to day customers' address port availability to ensure service/ fibre able to delivery on time to achieve customer satisfaction.
5. Able to communicate well in providing relevant information to customer and relevant authority, English proficiency is a must.
6. Collaborate with internal team and frontliners to manage and close orders timely.
7. Good in excel and able to provide simple analysis on order performance.

Perks & Benefits

• Nearby public transport
• Casual dress code