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Jobs in Singapore   »   Jobs in Singapore   »   F&B / Tourism / Hospitality Job   »   Raffles Hotel Singapore - Director of IT
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Raffles Hotel Singapore - Director of IT

Beach Road Hotel (1886) Ltd.

Beach Road Hotel (1886) Ltd. company logo

The Director of IT is responsible for the supervision and handling of day-to-day IT operations. The Director of IT ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.

Primary Responsibilities

Hotel IT Operations and Infrastructure; Including but not limited to

  • Oversee hotel IT Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptly.
  • Evaluate, recommend, plan and implement IT related projects for the Hotel.
  • Lead the overall IT Department and Business units in all aspects.
  • Oversee all guest-facing technologies in the hotel and ensure reliable product performance, innovative service offerings, and deliver personalized and efficient support for the same.
  • Manage the day to day operations and scheduling of IT colleagues.
  • Ensure that the team consistently provides a high level of operational stability for property based technology, and high levels of service and support to colleagues and guests.
  • Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
  • Ensure that Accor Technology Policies and Procedures are carried out, according to Accor Focus Guide and The Finance & Accounting Policy Manual and as outlined in the Systems Manager user Guide.
  • Provide technical expertise and project management for all technology projects.
  • Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
  • Attend operational meetings as required.
  • Effectively communicates technology related plans, actions and decisions with the hotel team.
  • Contribute to Technology Services knowledge base.
  • Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
  • Be fiscally responsible by adhering to set budgetary guidelines.
  • Provide point of escalation support to Accor team.
  • Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network.
  • Manage system changes with appropriate support staff to ensure uninterrupted services.
  • Maintain inventory of all equipment, software and software licenses (not limit to computers and laptops).
  • Includes IT Data Protection, Data back-up, PCI compliance and security according to Accor Policy and Procedures.
  • Maintenance contracts are reviewed and put in place for IT systems.
  • IT Capital and Operational Expenditure planning (Budgeting, Forecasting and Accruals).
  • Conduct PCI training.
  • Ensure users are aware of Support processes, Corporate Help Desk.
  • On-site technical resource during business hour:
  • 8.30am – 6.15pm Monday – Friday
  • Required onsite support over special events to be planned accordingly
  • Attend operational meetings daily 9.00am

Team Management

  • Interview, select and recruit direct reports.
  • Identify and develop team members with potential
  • Conduct performance review with the team.
  • Constantly monitor team members’ appearance, attitude and degree of professionalism.
  • Prepare detailed induction programs for new colleagues.
  • Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Other Responsibilities

  • Be aware of the hotel fire & life safety/emergency procedure.
  • Attend all briefings, meetings and trainings as assigned by management.
  • Maintain a high standard of personal appearance and hygiene at all times.
  • Perform other reasonable duties assigned by the Management.

Candidate Profile

Knowledge and Experience

  • Diploma in Information Technology
  • Minimum 4 years of relevant experience with at least 1 year in a similar capacity and in hotel industry
  • Good reading, writing and oral proficiency in English language
  • Proficient in MS Excel, Word, & PowerPoint
  • Knowledge of Windows Operating System

Competencies

  • Good communication skills
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Well-presented and professionally groomed at all times

Benefits of Joining Raffles Hotel Singapore

  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.
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