We are looking for a Service Desk Operator to join our team and provide exceptional Level 1 technical support and customer service.
In this role, you will diagnose and resolve hardware, software, and network connectivity issues, manage incidents using a ticketing system, and escalate complex problems as needed. You will also help maintain our knowledge base, coordinate with vendors for onsite support, and ensure adherence to data center security procedures.
Key Responsibilities:
- Provide prompt and efficient customer service
- Troubleshoot and resolve Level 1 technical issues
- Log and track incidents, escalating when necessary
- Maintain and contribute to a knowledge base of common issues
- Coordinate vendor support for on-site troubleshooting
- Adhere to data center security protocols
Qualifications:
- Strong customer service orientation with excellent communication skills
- Basic understanding of IT infrastructure and networking
- Problem-solving skills and technical aptitude
- Ability to work both independently and in a team
- Flexibility to work rotating shifts (24/7 coverage)
To apply, please send your latest resume, in word format outlining your relevant experience and qualifications to [email protected]. We look forward hearing from you.
Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.
Please note that unfortunately, at this moment, our client is unable to extend support to candidates under the EP, SP, or WP schemes.
Thank you for your understanding.
EA Personnel Name: Ong Irene
EA Personnel Registration Number: R1980370
EA License no.: 21C0783
