Job Summary
Our client is seeking a Network Engineer(s) to enhance and maintain the network performance service level to ensure the smooth business operations within the organization. You will be responsible to handle the incident response & investigation, working with vendors and the respective teams to efficiently resolve issues within the agreed Service Level Agreement (SLA).
Mandatory Skill-set
- Diploma or Degree in Computer Science, Engineering, Electronics or Information Technology;
- At least 5 years of working experience in managing IT system network operations and support (24x7), service recovery, problem management, risk mitigation and impact assessment;
- Proven track record with over 5 years of hands-on experience in successfully implementing IT infrastructure projects for LAN and WAN environments;
- Proficient in installing and configuring a wide range of network technologies, including LAN, WAN, VoIP, WiFi, wireless controllers, access points, firewalls, security gateways, VPNs, 802.1x protocol, VLANs, and L2/3 switches;
- Skilled in using monitoring, network diagnostic, and network analytics tools to ensure optimal network performance and troubleshoot issues efficiently;
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users;
- Strong problem-solving skills and the ability to work independently and collaboratively in a team environment.
Desired Skill-set
- Professional and technical certifications that include CCIE, CCNA, CCDP, CCNP, ITIL, CISSP, AWS Certified Solutions Architect is preferred.
Responsibilities
- Lead and manage the 24/7 network operations, incident handling, maintenance, compliance, and renewal of IT infrastructure systems (Wired/Wireless) to ensure all systems are working in good condition to maintain normal operations;
- Ensure proper project and change management to ensure delivered solutions meet technical, functional, performance and business requirements;
- Responsible to detect signs of abnormality and to report overall system health status to ensure recovery actions, correction actions and preventive measures are in place for every incident reported;
- Be the point of contract to attend to any incident/problem reported and to provide the impact assessments on the outage;
- Work closely with vendors on mitigation measures and assist to resolve the issues and investigation for root cause;
- Maximizing network performance through ongoing monitoring and troubleshooting;
- Ensuring peak network performance through continuous monitoring and effective troubleshooting;
- Scheduling and coordinating network upgrades while investigating network faults;
- Ensuring network equipment is up-to-date with the latest firmware releases;
- Perform system maintenance and deliver regular network status reports to key stakeholders.
Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.
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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639
