ABOUT THE ROLE:
Reporting to the Area Manager, the role will embark on an exciting journey as part of the Operations Team. In this role, individuals will be provided with opportunities to learn about the management of food courts, from the exterior façade to the internal hygiene, inventory control, profitability and operation efficiency.
REPORTING LINE:
- Area Manager (AM)
DUTIES AND RESPONSIBILITIES:
Operations
- Manage and ensure smooth operation of the food court (aircon/ Non-aircon).
- Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
- Provide development plans to team members in accordance with the company's KPI.
- Monitor the outlet’s Profit and Loss and provide solutions to improve the bottom line.
- Responsible for the collection of monthly stall rentals.
- Propose activities according to market needs.
- Provide yearly sales budget proposals for the outlet.
- Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
- Assist inspectors of relevant authorities/ agencies such as NEA, SFA and Civil Defense during outlet inspection and follow-up actions.
- Liaise with landlords on building matters, joint promotions and events.
- In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with stall tenants.
- Responsible for sourcing and recommending suitable food types to fill up vacant stalls and to ensure that all vacant stalls are filled
- Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.
- Ensure selling prices of stalls according to agreements.
- Assess and provide evaluation of stall tenants' performance.
- Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
- Conduct daily roll calls, weekly and monthly outlet’s meeting
- To plan and carry out M&E works according to schedule.
Administration
- Planning work schedule of the team.
- Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.
- Handle disciplinary issues, grievances, disputes and work tension among the team.
- Handles the termination procedures as per company’s guideline.
- Effectively communicate company policies and procedures to team members, and stall tenant etc.
- Accountable for outlet float money, petty cash and daily sales collection.
- Responsible for ensuring stall tenants’ daily sales received, are correct and being bank in.
- Timely submission of outlet reports.
- Prepare and submit monthly reports to Area Manager.
- Ensure proper cost control on all expenses according to budget.
- Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.
- Any other assigned tasks
- Extensive classroom training & on-the-job training will be provided to ensure new joiners’ learning and exposure to the company.
JOB REQUIREMENTS:
- With passion in working F&B industry and its operational processes.
- Diploma in F&B, supply chain or related disciplines
- Minimum 3 years’ experience in Foodcourt operation
- Bilingual in both English and Mandarin (written and spoken) to liaise with English and Chinese-speaking stakeholders
- Able to work on weekends and Public Holidays
- Ability to foster positive working relationships
- Strong leadership quality with excellent analytical and decision-making skills
- Basic computer literacy including Microsoft Office and Google Suite
- Must possess Class 3 license
LOCATION / OTHERS:
- 6 days work week, non-rotating shift
- Working environment: Food Court/Coffee Shop
