Main responsibility of the role:
Performance management
- Deliver financial performance, team performance to achieve internal target and ensure Client target is aligned and achieved
- Budget and KPI setting to team
- Create financial models and key financial guideline (i.e. Take rate, % GM) for business & provide ad-hoc financial analysis
- Developed and lead strategic analysis in various aspects: sale’s driven / demand planning / Promotion +trade Spend Planning
- Develop and drive the pricing strategy of the organization.
- Understanding the value drivers of the business and identifying profitable commercial opportunities to grow revenue and market share
- Ensure all clients and channels are successfully on-boarded on time and within plan and reach to budget
- Facilitator as well as challenger in Internal Control discussions within the organization; identify business and process risks and implement planned control measures to mitigate
- Budget and deliver P&L performance (until EBIT) for the whole category
- Budget and deliver Account Management through specific KPIs
- Identify profitable commercial opportunities to grow Revenues & Market Share
Team Management:
- Managing a team of 4-6 Account management team members
- Liaise with other teams located Singapore and/or in other countries, such as Logistics, Store Operations and Customer Service
- Cultivating the aCommerce DNA to the team
- Identification, development and coaching of team members to take on higher levels of responsibility and deliver consistently high value
Client Relationship:
- Manage and develop relationships with clients, channels, industry partners.
- Able to help team translate client constraints to solution proposal to strengthen partnership
- Ensuring client satisfaction through reaching NPS score targets and addressing any negative NPS results
- Leading discussing in commercial negotiation for existing clients
- Ensuring that regular reviews are carried out with customers
- Ensure that customers’ needs are being met and
- Ensure that excellent customer service is achieved
- Acting as POE (Point of escalation)
Business Development & Account Management:
- Pitching new potential client brands and designing effective Ecommerce solutions for them in the proposal phase
- Working closely with Solution Design and Business Development to manage new and current client revenue model
- Agree to final SOW commercial condition
- Develop strategic direction and plans for the company with regards to all commercial functions in assigned category
- Cross-selling and upselling existing accounts from all services
Qualifications :
- 4-7+ year working experience
- Management experience in an Ecommerce company, Internet start-up, International Brand, FMCG, Marketplace (Lazada/Shopee/Qoo10), retailer or consulting
- Solid and proven Account management and development, with good revenue growth track record
- Strong understanding of financials and profitability analysis of Accounts
- Previous experience in offline / online business in trading, merchandising, brand management, trade management is a plus with specific comfort in managing advertising & promotional spend
- Very strong commercial mindset, high flexibility and fast adaptability
- Open to manage change and happy to work in fast moving dynamic environment
- Team development skills are required to build a strong team with a positive attitude.
- Good knowledge of Excel, PowerPoint and ability to quickly adapt to new software and tools
- Has a “hunter” instinct and mindset, driven to search, pursue and convert new clients
- Ability to attract client and talent based on reputation and track record
- Experience being client facing, building trusted relationships with senior/exec level clients
- Has the highest level of integrity and ethics.- safeguard proprietary information of clients and of employer
- Experience managing a portfolio of large strategic and regional accounts
- University degree, preferably in commerce, engineering, information technologies, or equivalent combination of education/experience
