Sales supervisors of retail sales employees may:
- Greet and assist customers
- Respond to customer inquiries and complaints
- Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when necessary
- Instruct staff on how to handle difficult or complicated sales
- Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions
- Formulate pricing policies and accuracy
- Attend trade shows to identify new products and services
- Coach, counsel, recruit, train and discipline employees
- Approve contracts with vendors
- Utilize information technology to record sales figures for data analysis
Sales supervisors of non-retail sales employees may:
- Confer with company officials to develop methods and procedures to increase sales, expand markets and promote business
- Resolve customer complaints regarding services, products or personnel
- Provide staff with assistance in performing difficult or complicated duties
- Monitor sales staff performance to ensure that goals are met
- Formulate pricing policies on merchandise according to profitability requirements
