Primary Duties and Responsibilities
- Instructing crew members on proper handling practices and excellent customer service
- Implementing food handling and safety guidelines
- Overseeing the daily activities of the Crew Members
- Scheduling work shifts and ensuring that the Crew Members report on time
- Ensuring that the store and kitchen equipment are in proper working order
- Keeping a track of store supplies and placing orders for new stock
- Addressing customer queries and complaints
- Advising customers on menu items and other pricing details
- Training and mentoring new Crew Members
Experience and Qualifications
- Minimum 5 years of experience as a Crew Leader or Crew Member in the F&B industry
- Holding a valid food handler’s license or certification in food safety mandatory
- Complete knowledge of various food handling practices, guidelines, and industry standards
- Excellent organizational and time management skills
- Strong communication and interpersonal skills
- Good analytical and problem-solving skills
- Highly motivated, hygienic, and detail-oriented individual
- Excellent leadership skills
- Ability to work in a fast-paced environment and handle stressful situations
- Ability to offer excellent customer service
Benefits
- Medical benefits, dental benefits, birthday voucher, staff discount
Working hours
- 6 days / 54 hours (Including weekends and PH)
