Job Description:
- Management and processing of international customer orders, inquiries, feedback.
- Handling social media customer service. Attend to customers’s enquires, comments and feedbacks on social media platforms (Facebook, Instagram, etc) in an efficient customer-oriented manner.
- Coordinate with and provide support to customers and respective departments.
- Ability to communicate effectively, resolve conflicts and handle customer complaints
- Ability to perform operational duties and team project responsibilities
- Assist in social media outreach and marketing activities
- Miscellaneous operational and administrative duties
Requirements:
- Preferably with at least 1-year relevant experience
- Excellent customer service skills, spoken, written ability
- Possess good analytical abilities with interpersonal skills.
Job information:
- Full-time, 5 days work
- Office hours: 9 - 6pm
- 2mins walk from Tai Seng mrt
- Medical Insurance
- Variable Bonus
- Birthday Leave
- Staff Discounts
- Positive work environment with exciting welfare programs
- Excellent Career growth
- Collaborative work culture
