Customer Success Manager - Enterprise Accounts
Location: Japan, Tokyo
Hybrid working model
Salary: 10mil Yen ~ 12mil Yen + Bonus + Benefits
Our client is a leading fintech provider specializing in innovative solutions for the payments and ecommerce landscape. We are committed to empowering our clients with tools that enhance their operational efficiency and drive growth. As we expand our presence in Japan, we are seeking a passionate and skilled Customer Success Manager to join our team.
Role Overview:
As a Customer Success Manager, you will be responsible for managing and nurturing our enterprise accounts within the Japanese market. Your primary objective will be to maintain and grow existing client relationships, ensuring they receive maximum value from our solutions. This role requires exceptional communication skills and the ability to engage with C-suite stakeholders effectively. You will also be responsible for identifying opportunities for upselling and cross-selling our products and services.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong, long-term relationships with enterprise clients, acting as their primary point of contact.
- Stakeholder Engagement: Collaborate with C-suite executives and key decision-makers to understand their needs and ensure alignment with our solutions.
- Account Growth: Identify and pursue opportunities for upselling and cross-selling to enhance client satisfaction and drive revenue growth.
- Onboarding and Training: Guide clients through the onboarding process and provide ongoing training and support to ensure successful adoption of our products.
- Performance Monitoring: Track account performance metrics and client feedback to proactively address any issues and implement solutions.
- Advocacy and Feedback: Serve as the voice of the customer within the organization, providing feedback to product teams for continuous improvement.
Qualifications:
- Minimum of 5 years of experience in a customer success, account management, or sales role, preferably within the fintech, SaaS, payments, or ecommerce industries.
- Exceptional verbal and written communication skills in both Japanese and English; ability to articulate complex concepts clearly to diverse audiences.
- Proven experience managing relationships with C-suite executives and influencing decision-making processes.
- Strong analytical and problem-solving skills; ability to navigate challenges and deliver solutions that meet client needs.
- Collaborative mindset with a focus on building relationships both internally and externally.
- A must: Business fluent in Japanese language
Why Join ?
- Be part of a dynamic team in a rapidly growing fintech company.
- Opportunity to work with high-profile enterprise clients and make a significant impact.
- Competitive salary and benefits package.
- A culture that values innovation, collaboration, and continuous learning.
Application Process:
Please apply via this portal or send in your CV to [email protected]
Know someone that could be good for the role? Drop us their details at [email protected] and you may stand a chance to receive our Referral Package of S$500 voucher upon successful placement.
