Position Summary
The service technician provides efficient after-sales technical services and support, including assembly, PDI, delivery and commissioning, trouble-shooting, maintenance and servicing of equipment and its related parts.
Key Responsibilities / Duties
- To attend to, with urgency, all service calls and is responsible to provide efficient and reliable scheduled maintenance for all equipment. To ensure equipment is tested upon completion before handing over to clients.
- To, at all times, represent the Company in the best possible way, and to relate to clients with professionalism and integrity.
- To assemble, deliver and commission equipment at customer sites, and to train users on its operation.
- To observe safety precautions and to execute correct engineering practices at all times so as to minimise risk to self and others as well as damage to equipment and workplace.
- To maintain proper housekeeping and discipline both within the office floor and workshop as well as the client's work site so as to improve operational efficiency, whilst maintaining the good image of the Company.
- To be responsible to comply with the Group and Company Environment, Health and safety (EHS) policies and safe work procedures.
- To carry out service contracts which our company has with customers.
- To prepare parts recommendation of repairs to admin team for customer.
- To assist the manager in seminars, workshop and product demonstration on ad-hoc basis.
- To complete service order as per completed job.
- To assist in improving and building up the Service unit to achieve the Company's objective of being a leading service provider in terms of its reliability and professionalism.
- To pursue and achieve total quality and competitive advantage through high degree of self-discipline, commitment and involvement at all levels of the organization as well as with its clients, suppliers and principals.
- Any other duties as assigned by the company.
Qualification & Competencies
- NITEC or Diploma in Automotive Technology, Mechatronics or Mechanical Engineering.
- No experience is required and training will be provided.
- Able to work independently with minimum supervision.
- Basic Technical knowledge in automotive repairs.
- Team player with good discipline and work attitude.
