Role Purpose
A self-driven motivated individual with a track record of success in hospitality management; somebody who can take ownership and responsibility with a positive learning attitude, and who is capable of taking driving initiative. The role requires exceptional stakeholder engagement, communication and interpersonal skills and the ability to deal competently and professionally with all levels of the organization to include associates, senior management and demanding international stakeholders.
Job Description (but Not Limited To)
- Drive associate engagement, sense of belonging, excitement and fun at work that contribute to associate productivity, collaboration, and pride
- Engage with all guests, associates, and key stakeholders
- Build an environment to deliver soft services that are consistent at a high standard and able to provide customer centric services
- Ensure effective communications and reporting to leadership on operation matters/ concerns and Office Experience
- Championing/ Leading monthly meetings with stakeholders to enhance local relationships
- Ensure feedback from stakeholder meeting is recorded, reported and followed through to the satisfaction of the end user and GRE management team
- Support all regional hospitality engagement programs, Gartner system rollouts, regional training, food & beverage, and sustainability
- Deliver the best-in-class front of the house experience aligned with the new reception services being created at the office for internal and external guests
- Be the champion for influencing the new Gartner workplace strategy for SEAK offices and lead associates in the change journey
Facilities Management Responsibilities
Act as the main point of contact for all FM issues at SEAK offices.
- Manage - Plan and manage facility central services in SEAK office including reception, security, cleaning, catering, pantry offerings and waste disposal
- Procurement and contract management, including preparation of tender documents and quotations
- Calculating and comparing costs for required goods or services to achieve maximum value
- Maintaining office consistently and ensuring at all times it is to first class standards
- Help manage office refurbishments, renovations and office moves as they arise
- Help managing and facilitating of third-party suppliers in their provision of facilities services including Landlord
- Acting as key point of contact for health and safety (e.g., fire warden and first aider)
- Managing facilities team member
- Document and Manuals management and ensure accuracy.
- Effective Vendor Management - Budgeting, invoicing and record-keeping of third-party suppliers
- Provide remote support to Thailand and Malaysia serviced offices and ensure effective stake holder management in those offices and the Seoul office.
Relationships: Internal/External
All business units and management levels. Purpose is to interact and assist in any way in driving client satisfaction scores and increasing engagement and collaboration in the office.
Education
- Educated to degree level preferable but not essential.
- A Hospitality/Facilities Management Qualification (BIFM or equivalent)
Professional Experience
- Member at Corporate level of relevant professional body (BIFM, IOSH etc.)
- Demonstrable track record and skills/experience gained within hospitality industry as a similar position
- Experience in people management
- Good grasp of English written and Oral
- Technical knowledge of facility services
- Competent with Microsoft Office products
Tasks Skills
- Customer relationship management
- Able to act quickly in demanding situations.
- Planning and organizing
- Confident, ambitious, target driven and commercially smart.
- Team player
- Proactive and able to work under pressure
