Job Overview: Centre Stage School of the Arts is looking for a person to fill an important role in our centre. This person is a key member of our team and the first person our parents meet when they walk through the door – The first impression families receive. A bright, helpful, positive, friendly person, with excellent interpersonal skills, a caring attitude and attentive customer service. Able to provide administrative support to teachers, and parents. A reliable team member with a strong work ethic. A passion for the arts, and child education, is also an advantage.
Key Responsibilities:
Reception: Meet & Greet: Welcome students, parents & visitors to our Centre and help out with front of house duties for occasional productions, shows and events.
Customer Care: To engage with new and current families, helping them find the right course & pathway for their child. Understand all our classes/courses to be able to confidently explain and to assist in marketing and sales to increase student enrolment
Communication: To handle in-person inquiries & phone calls. Respond to and write emails, ( good spoken and written English is important)
Administrative Tasks: Manage student registration process, attendance records, payment processing, perform basic admin and basic book keeping duties, liaising with accounts dept .
Scheduling: To help coordinate individual teaching sessions, schedules and appointments for teachers, staff, and students,
Reception/Office Areas: Provide organisation & logistics support. Help keep the reception area neat, tidy, organized, and welcoming. Work together with the team to help maintain general levels of tidiness, in the communal areas, manage and maintain orders and supplies: stationary, photocopy ink, uniforms etc
Team Support: Provide the teaching team with administrative support.
Working at Centre Stage:
Centre Stage aims to foster a family friendly, hardworking, and supportive environment. A culture of working together as a team towards the same goals. We look for passionate, skilled individuals, with stamina and an excellent work ethic, to join the team. We aim to create and provide a respectful, caring, work place, where personal development, individual and team ideas and contributions are encouraged and valued.
What we are looking for:
The ideal person should possess the following attributes:
Be kind, friendly and work hard
Have excellent communication skills
Good spoken and written English ( fluent in other languages is also very helpful)
Have excellent interpersonal skills and an ability to be welcoming, respectful and connect with families from the many different, countries, cultures and backgrounds.
Be self motivated, responsible and take initiative – Have the ability to work independently and as part of a team
The ability to work quickly, carefully and efficiently at all times especially in the fast paced periods – Beginnings and ends of terms, during events and performance periods
Have a positive attitude and desire to learn – be able to accept feedback
Be organised, consistent, diligent, methodical with a systematic approach
Be confident and skilled in computer, office management systems and software listed below
Proficiency in using Google products – Drive, docs, forms, sheets, calender etc and Microsoft Office
Preferably have at least 2 years experience within customer care, administration and/or reception duties and/or relevant areas of work
Benefits
Annual Leave 20 days
Competitive salary with performance-based incentives
Personal development
Career pathways
Medical benefits
Unique and friendly work culture
Working Hours:
Monday to Friday: 9 am – 6:30 pm
Some flexibility required on Saturdays and Sundays (for events) by request and mutual agreement
Start Date:
Job starting in January, ideally with a handover period in November/December
